Terms & Conditions

Terms & Conditions

About Us

Holbrooks Dance Shoes have been stockists of dance shoes for over 40 years and endeavour to provide a professional service for your needs. If you have any questions or comments please email using the "Contact Us" page on the website.

Our alterative contact details our:

Holbrooks Dacnce Shoes, 184 Henleaze Road, Bristol, BS9 4NE. Phone: 0117 9247474

Availability and Delivery

The status of availability is the status we are given from the manufacturer as we are unable to carry all styles and variations in stock. Where possible we will endeavour to send the goods within 10-14 days of your order being placed with us. Where stock is available from us, the item will be shipped within 24 hours of the order being placed on a weekday or the Monday after if placed over a weekend. Where delivery can not be made within 10-14 days we will endeavour to advise the approximate delivery date. At this point the customer can either choose to wait for delivery or cancel the order.

Delivery times are dependant on the courier and once the items leaves us the delivery time is beyond our control.

Postage

Postage is free on all orders placed over £40 and charged at £2.50 under £40. All items are sent by Royal Mail 2nd Class. In some cases items can be dispatched by Special Delivery at additional costs. If you need an item urgent please call us for more information.

Returns

Items can be returned to us within 30 days for exchange or refund. Items returned must be in the original box and in an unworn condition. Return postage is paid by the customer unless the item is faulty or sent in error. In this instance we will cover the cost of the return postage at the standard Royal Mail 1st Class cost. We advise to get a proof of postage from your Post Office and there is no need to send the item by Registered/Guaranteed Post unless for the customers own peace of mind.

Items must be returned in thier orginal condition and free from any signs of wear. Items should be returned to us at 184 Henleaze Road, Bristol, BS9 4NE. Please provide a covering letter explaining your reason for return and if a replacement item or refund is required. Exchanges will not incur any further postage costs.

Payment

When you purchase an item from Holbrooks Dance Shoes you are also agreeing to pay the value for the item in advance of receiving the goods. Payments can be made by Debit or Credit Card through either WorldPay or PayPal. We do not have access to your card details nor are they stored by us. 

VAT

VAT is charged on transactions to buyers from EU countries at the current rate of 20%. There is no VAT charged on Childrens Footwear.